Refund and Returns Policy

At Eliot Tiles, we prioritize your satisfaction. Please review our return and refund guidelines:

1. Eligibility for Returns
   Products are eligible for return only if they are damaged or defective at the time of delivery. Please inspect your items carefully upon receipt.

2. Return Process
   If you receive a damaged or defective product, please contact us immediately with details and photos of the issue. We will guide you through the return process.

3. Refunds or Replacements
   Once the returned item is verified, we will arrange for a replacement or refund. Since all purchases are via Cash on Delivery (COD), refunds will be processed accordingly or replacements will be delivered to your address.

4. Non-Returnable Items
   Products that are delivered in perfect condition, or those that have been used or altered, are not eligible for return.

5. Reporting Timeframe
   Damaged or defective items must be reported within a reasonable timeframe after delivery to be eligible for return or replacement.

6. Limitations
   Eliot Tiles is not responsible for damages resulting from mishandling after delivery. Our liability is limited to the product itself.

If you have any questions or concerns about this Policy, please contact us at [email protected].